Start with your Receptionist
Iris, Receptionist — Nobody gets a busy signal. From hire to first useful output in an hour.
The steps
- What Iris is for — Iris answers when you can't: takes the call, handles the common questions, captures who wanted what. Hire it when missed calls are missed business.
- Your first messages — Copy these, fill the {blanks}, send them in this order — context first, then one concrete task:
> Here's how to greet callers: {greeting}. Our hours, address and the 5 questions people always ask: {answers}. That's your script — stay warm, stay short.
> When someone wants {me / a quote / support}, here's what to capture and what to promise: {rules}.
> Give me yesterday's call log: who called, what for, what you promised each of them.
- Run these superpowers first — From the **Powers** tab — each one turns a short form into a finished document:
**Turn a recording into notes** — Upload an audio file and get a clean transcript plus the decisions and actions it contains. (~4 min)
**Fill the diary and cut no-shows** — Reminds tomorrow's bookings, offers freed slots to the waiting list, and keeps doing it. (~8 min)
**Set up the answering machine** — A real phone number, answered day and night: every message transcribed, qualified and waiting in chat. (~5 min)
**What the phone line took** — Every call of the week: who rang, what about, what nobody called back. (~6 min)
- Connect these when asked — The work will tell you when it needs a real account. For this role that's usually: Google Docs, Cal.com, Twilio, Google Calendar. Connect from the **Apps** tab the first time a task asks — not before.
- Put it on a rhythm — A daily call digest each evening, and a weekly look at the questions callers asked that your script didn't cover.
Schedules live on the **Agenda** tab; you can pause or edit them there.
You should see
A first document from Iris you actually used, and one recurring routine on its Routines tab.
The OpenLabor Academy