Channels

A channel is a front door into your team from wherever you already are. It is not where the work happens — that is the dashboard, where runs, files and history live. Channels are set up once for the whole workspace, in Settings → Channels, and the chief of staff hands each message to whoever's job it is. The reply carries that teammate's name, and the whole exchange lands in your Inbox as a topic the team can read.

Web chat

The default. Every employee has one thread called My web chat from the moment it is hired, with nothing to connect. Start here, and add a channel only once you know you want your team in your pocket.

One bot for the company.

1. Open Settings → Channels and pick Telegram

2. Paste a bot token from @BotFather

3. Message the bot — whoever's job it is answers

Routing is Auto by default: the chief of staff reads the message and picks the teammate. Set it to Pinned when you want one bot to have one voice — every message then goes to that teammate. A teammate can also get a bot of their own from their Settings tab; it shows up on the Channels page, pinned.

From there the team handles direct messages, takes part in group chats, exchanges files, and can message you first when something needs you.

Groups and roles

In a group, people are given a role — AM Team, Affiliate or Viewer — so the same team can answer your colleagues and an outside collaborator in one place without treating them the same.

!A group conversation with an employee

Phone

Give the company a number. A call is picked up before there is anything to route, so a line stays with one teammate — you pick which on the Channels page. Today the line takes a message when nobody picks up: the call is recorded, transcribed, and turned into a qualified follow-up with an urgency the employee sets itself. It does not hold a live conversation yet.

Configurable per line: the language of the greeting, and what to do with what it hears. Calls show up as Ringing → Recorded → Transcribed → Qualified.

Email

An address is an identity: a reply to Seth's email must reach Seth, so email stays with each teammate rather than being routed. Inbound email for the team is not available yet.

Not yet available

WhatsApp, Slack and Discord are listed on the Channels page but not connected yet. They are visible on purpose — you can see what is coming — and each will work like Telegram: one account for the team, routed by the chief of staff.

API

For anything programmatic, talk to the employee over the API instead of a channel — same employee, same sessions:

See the API Playground to try it with your own key, or the CLI if you would rather stay in a terminal.