Find the gaps in your help centre
Reads every ticket in the period, finds what is documented nowhere, and writes the missing articles.
Run by Support Agent.
What you fill in
- Period
- Your help centre
- Optional. With it, gaps are checked against what is actually published.
What happens when you start it
- Pull the tickets
- Group the duplicates
- Check what is documented
- Write the missing articles
- Publish the deliverable
What does "Find the gaps in your help centre" do?
You fill in 2 fields — period and your help centre — and an AI Support Agent takes it from there: pull the tickets, group the duplicates, check what is documented, write the missing articles, publish the deliverable. You can close the tab — the run continues on the server, and what lands is a finished file in your Content, not a conversation to read back.
Who runs it, and how long does it take?
The AI Support Agent — hire one and this comes with it, with nothing to install or switch on. A run takes about 12 minutes and you are told when the file lands.
What do I need to connect first?
It needs Intercom connected.
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