Report what customers are saying
What hurts, ranked by frequency times severity, with the verbatims.
Run by Support Agent.
What you fill in
- Period
- Anything specific to watch?
What happens when you start it
- Pull the conversations
- Classify the pain
- Weigh frequency and severity
- Pull the verbatims
- Publish the deliverable
What does "Report what customers are saying" do?
You fill in 2 fields — period and anything specific to watch — and an AI Support Agent takes it from there: pull the conversations, classify the pain, weigh frequency and severity, pull the verbatims, publish the deliverable. You can close the tab — the run continues on the server, and what lands is a finished file in your Content, not a conversation to read back.
Who runs it, and how long does it take?
The AI Support Agent — hire one and this comes with it, with nothing to install or switch on. A run takes about 10 minutes and you are told when the file lands.
What do I need to connect first?
It needs Intercom connected.
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